answers for ...
 
 



 
 

  1. How do I activate my ePrinting accounts?
  2. How long does XPRINT take to reload my account?
  3. How do I login to my ePrinting accounts?
  4. How secure is my account?
  5. What should I do if I've forgotten my password?
  6. How do I terminate my account or How can I withdraw from this Program?
  7. Is the balance in my account refundable upon termination of my account?

  1. How do I activate my ePrinting accounts?
    Individuals who wish to join Xprint as a Dealer must first complete the online registration form via Xprint website (www.xprint.co), we will notify you by email that your account has been activated.


  2. How long does XPRINT take to reload my account?
    Upon receiving your bank-in slip, your account will be reloaded within 15 - 20 minutes (working hour).


  3. How do I login to my ePrinting accounts?
    You have to login to our ePrinting Solution using the Dealer ID and password given by XPRINT. You are encouraged to change your password after login.


  4. How secure is my account?
    Your online transactions are done via a protected XPRINT server. We routinely check and update our security perimeters to ensure all information and data stored on our server is not compromised.


  5. What should I do if I've forgotten my password?
    Call our Customer Service at 1-700-82-3901 to reset your password.


  6. How do I terminate my account or How can I withdraw from this Program?
    If you wish to cancel your account, please send in your application via xcare of XPRINT ePrinting Solution.


  7. Is the balance in my account refundable upon termination of my account?
    Yes, all the balance in account will be refunded within 10 working days by online transfer. RM 10 for West Malaysia or RM 20 for East Malaysia processing fee will be charged to your account.
 
 
 
 
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