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answers for ...   xPrint dealership eprinting account products orders artwork design billing & payment delivery       How do I pay for my order? How do I reload my ePrinting account? What is the recommended amount to reload into My XPRINT Account? What is the purpose of cash advance? Will I get an official receipt for my reload? Will I get any invoice for my order? And how will I get it? Will XPRINT invoice my customers? How do I report a billing error to XPRINT? How do I pay for my order? XPRINT uses a prepaid system whereby you need to deposit funds into your XPRINT account as your cash advance. Each time you make an order, payment for it will be deducted from the cash advance in your account. You must have sufficient funds in your account to pay for your order. You may top-up/reload your account anytime. How do I reload my ePrinting account? There are 2 ways to top-up your cash advance into your xprint account. *Note: Whichever method of payment you choose, you must first access your Member Online Account, click Top Up, choose your payment method and enter your payment amount. Credit Card (NETBUILDER) - visa/master card Debit Payment (NETBUILDER) - MEPS/FPX Debit Payment What is the recommended amount to reload into My XPRINT Account? There is no minimum reload amount (except FPX, min reload RM 100). Extra charges for banking fees (if required) is to be borne by the dealer. What is the purpose of cash advance? Cash Advance serves as advance payment for your future orders. Each time you make an order, payment for it will be deducted from the cash advance in your account. You can reload your account whenever necessary. Will I get an official receipt for my reload? You will be issued a receipt for every payment you make. Will I get any invoice for my order? And how will I get it? You will be issued an electronic official invoice for every order you make on a same day the goods had been ship out. You're able to print out an official invoice or trace and print your order and statement of account. Will XPRINT invoice my customers? XPRINT only deals directly with Dealers. As such, we will only issue invoices to you and not to your customers. How do I report a billing error to XPRINT? Compose a xcare message in order to report the error. Describe the problem to us and we will get back to you as soon as possible.

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